Returns and Exchanges
We want you to feel confident and satisfied with every fitness choice you make at FitnessPhoenix. If you find that your recent order doesn't quite meet your expectations, we've got you covered with our hassle-free returns and exchanges policy.
15-Day Money-Back Guarantee: We offer a generous 15-day money-back guarantee from the date of your order. If, within this period, you decide that the product isn't the perfect fit for your fitness journey, simply let us know, and we'll initiate the return process.
How to Initiate a Return:
- Reach out to our customer support team in the contact section of our website within 15 days of your order.
- Provide your order number and a brief explanation of the reason for the return.
Return Conditions:
- All returned items must be in their original condition, unused, and with any tags still attached.
- Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
Refunds Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable time-frame.
Exchanges: If you'd like to exchange your item for a different size or product, please contact our customer support team. We'll guide you through the process and ensure you get the fitness essentials that perfectly suit your needs.
Additional Information:
- If you received a damaged or defective item, please notify us within 48 hours of receiving your order, and we will arrange a replacement.
- Please allow sufficient time for your return to reach us and be processed.
At FitnessPhoenix, our commitment is to your satisfaction, and we're dedicated to making your fitness journey seamless. If you have any questions or concerns, our customer support team is here to assist you. Here's to a fit and fulfilling experience! 🏋️♂️💚